Shipping policy
Shipping Policy
At 18 Grams, our mission is to provide an outstanding coffee experience at every step—from carefully selecting premium beans to delivering them fresh and perfectly preserved to your door. Take a moment to review our shipping policy to learn how we manage and fulfill your orders with care.
1. Shipping Locations
We currently ship to addresses within Egypt. If your location falls outside our standard shipping areas, please reach out to us for further assistance.
2. Order Processing Time
We strive to process all orders within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. Once your order is processed and shipped, you will receive a confirmation email with tracking details.
3. Shipping Method and Estimated Delivery Times
Delivery times depend on your location and the shipping method selected at checkout. Estimated delivery times are as follows:
- Standard Shipping: 3-5 business days
Please note that delivery times are estimates and may be impacted by unforeseen circumstances such as weather conditions or carrier delays.
4. Shipping Costs
Shipping costs are dynamically calculated at checkout based on order weight, destination, and shipping method. We continuously work to offer competitive shipping rates and may provide free shipping promotions from time to time. Visit our website for the latest offers.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Use this number to track your shipment and receive real-time updates on its status.
6. Damaged, Delayed, or Lost Packages
If your package is damaged upon arrival, delayed beyond the estimated timeframe, or goes missing, please contact us within 7 days of the expected delivery date. We will work closely with the shipping carrier to resolve the issue promptly and ensure customer satisfaction.
7. Returns and Exchanges
Check the Returns and Exchanges policy
8. Customer Support
For any questions or concerns regarding your order or our shipping policy, please reach out to our customer support team at +201551116258. We are always happy to assist you!
Thank you for choosing 18 Grams. Your support fuels our passion for crafting exceptional coffee, and we look forward to serving you with every sip.
